This guide will cover:

Appointments are face-to-face services such as Telehealth sessions and initial consultations and can include provider travel. 

Type is used to categorise your services i.e. Physiotherapy, Speech Pathology, Remedial Massage, Chiropractic etc. Splose will automatically group services with the same type in your calendar, invoicing and online bookings.

The name of the service will be displayed in appointments, online bookings, invoices, reports and other places.

The number of clients that attend this type of appointment.

You can add clients to your group appointment from the calendar.

If you have enabled online bookings, the description will be displayed there. If not, it’s just for internal use.

Enter the item code to be displayed on invoices such as NDIS support item codes and Medicare codes. Item codes are used to pass information to Medipass and LanternPay integrations.

Enter the default duration to be selected on the calendar and displayed in online bookings. Even if the appointment is based on an hourly rate, you’ll still need to set a default duration.

You can add a buffer time before appointments for preparation and after appointments for cleaning and processing payments. Enter the buffer time in minutes.

Select if the appointment has fixed pricing or an hourly rate.

When setting hourly pricing, the unit quantity will be atomically updated at the time of invoicing.

For example, if you add a 90-minute appointment at 193.99 per hour, the invoice will show a 1.5 unit quantity at 193.99 per hour for a total of 290.99.

The tax rate that should be assigned for your service, which helps determine the amount of tax at the time of creating an invoice. Tax rates are synced to Xero if connected.

Choose a progress note template to be selected automatically for practitioners when creating a progress note from the appointment.

Select a colour that you want to be displayed on your calendar for this service.

If Xero is connected, you can select a specific chart of account for the service to override the default account for invoice items.

Connect Zoom and enable automatic Zoom meetings for new appointments scheduled.

Enable provider travel for mobile appointments and enter an item code and hourly rate.
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You are able to change the default description for the travel if required (this is what shows on invoices).
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You are able to set a default amount of provider travel time or quantity for non-labour and activity based travel. This will automatically populate when adding a service to the calendar saving practitioners time when booking mobile / home visits.
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When invoicing, any travel types will be automatically added as an invoice item line with the appointment.

Enable online payment and ask clients to pay for services when booking online.

Attach appointment templates as appointment notifications for confirmations, reschedule messages, cancellations and multiple reminders.

Once provider travel is enabled in the service settings, go to the calendar and create an appointment. Enable provider travel for the appointment and search for the appointment address. The client's address will be automatically selected. Enter the travel to and/or from the appointment. Add any repeating rules and create the appointment.

You can view the details and the appointment address by clicking on the appointment. Click on the address to open up the appointment address in Google Maps.

When invoicing, two item lines will be created:

1. The appointment

2. Provider travel

Support activities are non-face-to-face services such as report writing and billable client communications.

You can select from the pre-defined categories like Non-Face-to-Face Services and NDIA-requested reports, or create your own type.

Enter the name of the service, like "Progress report".

Add a description for internal reference.

Enter the item code to be displayed on invoices such as NDIS support item codes.

Enter a rate and select the unit type, such as "hour". The unit of measure will be included on the invoice.

Xero invoice account

If Xero is connected, you can select a specific chart of account for the service to override the default account for invoice items.

The tax rate assigned for your service helps determine the amount of tax at the time of creating an invoice. Tax rates are synced to Xero if connected.

Select a colour that you want to be displayed on your calendar for this service.

Whenever you add a new service, you must go into Settings, Locations and select the Services provided by the location.

You must also go into My Account or Settings, Users and select the services that you/other practitioners provide.

With these two combinations saved, you will be able to see all appointments and support activities on the calendar.