The Tyro Health integration is only available for Australian workspaces.
Tyro Health lets you submit Medicare and DVA claims, process health insurance claims, and take card payments, straight from an invoice in splose. You can use one or all of them.
This guide covers getting your Tyro Health account approved, adding provider numbers, connecting Tyro Health, assigning payment methods and setting up item codes. Once you're set up, the guides at the end show you how to claim.
Before You Begin
You'll need a Tyro Health account.
To take card payments, turn on card payments in Tyro Health first.
More on enabling card payments →
Set up a Tyro Health account
Getting approved as a provider
Tyro Health reviews every new account. Until your provider numbers are approved, Tyro Health shows the message "Provider numbers awaiting approval".
More on provider number approval →
Set up practitioner provider numbers
Once Tyro Health approves your account:
In Tyro Health, go to the Staff tab, then Locations, and click the practitioner to see their provider numbers.
In splose, go to Settings, then Users, and select the practitioner.
In the Provider numbers section, enter each provider number and its type exactly as Tyro Health shows them. For example, if the type is Medicare, enter Medicare, not Medicare: or Medicare #.
⚠️ If a provider number or its type doesn't match Tyro Health exactly, you won't be able to process claims.
Connect Tyro Health to splose
Log in to Tyro Health and go to Business settings.
Under API Keys, generate an API key, then click the copy icon to copy it.
In splose, go to Settings, then Integrations, and click Connect on Tyro Health.
Enter a display name, such as your business name, and paste your API key.
Select the assigned locations, then click Connect.
Assign payment methods
Once you've connected, you must choose which splose payment methods Tyro Health payments are recorded against. This keeps your financial reports accurate.
Select a payment method in each dropdown.
Click Save Settings.
If the payment method you need doesn't exist yet, add it in your payment settings, then come back and finish this step.
Approved practitioners
The Tyro Health integration settings list every practitioner Tyro Health has approved. If a practitioner is missing, check that Tyro Health has approved them, and that their provider numbers and types in splose match Tyro Health exactly.
Set up item codes
Item codes on your services are passed to Tyro Health when you claim, so check they're correct to avoid claim errors.
Go to Settings, then Services.
Click the three dots next to the service, then click Edit.
Add the service's Medicare and DVA item codes. To check a code first, search for it in Tyro Health.
Things to Note
DVA claims use the practitioner's Medicare provider number.
Medicare and DVA claims need the client's referral details. Save them in a case so splose fills them in for each claim. More on Medicare claims →
splose doesn't add any fees on top of Tyro Health's own processing rates.
Troubleshooting
Missing practitioner in Tyro
A practitioner isn't in the Tyro Health integration settings.
A practitioner isn't in the Tyro Health integration settings.
Check that Tyro Health has approved them, and that the provider numbers and types on their user profile in splose match Tyro Health exactly.
Invoices
The invoice says "No provider number"
The invoice says "No provider number"
Check that a provider number is selected on the invoice, then check that the practitioner and location are selected in your Tyro Health integration settings.