Locations let you organise where your practice delivers services: one or more physical clinics, or mobile and telehealth visits. Each location controls which services are offered there, whether online bookings are available, and how the address appears to clients.
This guide covers how to create a location, edit its details, set up physical clinics versus mobile providers, and archive a location you no longer use.
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How-to
Create a location
Go to Workspace Settings.
Select Locations.
Click + New location.
Add the location details.
Search for an address to pre-fill the location address. This is required.
Select the services that will be available at this location.
Toggle whether you would like online bookings to be available for this location, and the times that will be available for booking.
If you wish to hide your address from clients, including on invoices and online bookings, select Provides mobile and/or telehealth services.
Click Save when you are done.
đ Note
Practitioners can only offer services at a location if the location provides the service.â
Edit a location
The steps below outline how to update a location's details.
Go to Workspace Settings.
Select Locations.
Select the location you would like to edit.
Update the details, then click Save.
Archive a location
The steps below outline how to archive a location.
Go to Workspace Settings.
Select Locations.
Select the location you would like to archive.
Select Archive in the top-right corner.
Click Archive to confirm.
Set up physical locations
Create as many locations as required if you have different physical practices based on the location name, for example, Rainbow Speech East end and Rainbow Speech West end.
Mobile providers
If you are a mobile provider, we recommend setting up one location as your business name, for example, Rainbow Speech.
You should not set up multiple locations for the places you travel to, such as schools, community venues, etc.
The appointment location you travel to can be specified from the calendar using the provider travel feature.
Archive a location
You can archive a location from the locations page. You will not be able to select and search for the location in splose. You can restore a location at any time by clicking the restore button.
Frequently Asked Questions
Can I have locations in different countries in the same workspace?
Can I have locations in different countries in the same workspace?
splose workspaces are configured at a country level. Settings like currency, tax rates (e.g. AU GST 10% vs NZ GST 15%), invoice numbering, and country-specific integrations (e.g. Medicare, ACC) are tied to the workspace as a whole, not to individual locations. This means you cannot apply different currencies or tax rates to locations in different countries within the same workspace.
If your practice operates across both Australia and New Zealand (or any other combination of countries), the recommended approach is to set up a separate workspace for each country. Each workspace will then have the correct currency, tax settings, and integrations for that region.
The tradeoff is that practitioners and client records are not shared between workspaces, so there will be some duplication in setup. However, billing, reporting, and invoicing will remain clean and country-specific.
How do I set up telehealth, in-person, and phone appointments; do I need separate services for each?
How do I set up telehealth, in-person, and phone appointments; do I need separate services for each?
Reminders: reminder wording comes from your appointment templates, not the service itself, so you don't need to duplicate a service just to change the reminder. Write a custom template and attach it to the relevant service.
A telehealth "location": every location needs an address, but each one has a Provides mobile and/or telehealth services toggle. Turn it on (using your business address) to make it your online/telehealth location; it mainly sets the timezone.
Showing prices: the Show appointment prices setting applies to a whole booking page (all or nothing). To show prices for some services but not others, create two booking pages: one with prices on and one off.