If you travel to see clients, provider travel records the time and cost of getting there alongside the appointment itself. Once it's enabled on a service, you can add travel to any appointment, and splose creates a separate provider travel line item on the invoice. You can also show the appointment address in client confirmations and reminders instead of your business address.
This guide covers how to enable provider travel on a service and set your default travel rates, how to add travel to an appointment, how to show the travel address in your client messages, and how travel appears on invoices and reports.
Before you begin
If you're a mobile provider, set up one location using your business name, for example, Rainbow Speech. Don't create separate locations for the places you travel to, such as schools or community venues. You specify where each appointment takes place from the calendar, using provider travel.
Provider travel can only be added to appointments, not support activities.
Enable provider travel to a service
Provider travel is switched on per service, so turn it on for each service you travel for.
Go to Workspace Settings, then under Business, select Services.
Find the service you want to enable travel for.
Select the Actions menu (•••), then select Edit.
Turn on Provider travel.
Set your defaults. See the table below for more information.
Click Save.
Choose whether the change applies to appointments from a specified date or only to new appointments created.
Setting | What it does |
Default travel rate | The hourly rate charged for travel time |
Default travel duration | Default travel time before and after the appointment |
Default travel distance / km | A default distance, charged at your non-labour travel rate |
Default activity-based transport | Non-labour costs such as parking and tolls |
Add provider travel to an appointment
Once provider travel is enabled on the service, you can add travel to any appointment using that service.
Create an appointment in the calendar.
Turn on Provider Travel.
Search for the appointment address. If the client has an address on their profile, it fills in automatically.
Enter the travel details to and from the appointment.
Add repeating rules if you need them.
Click Create.
Show the travel address in confirmations and reminders
Your appointment messages can show the appointment address instead of your business address.
When scheduling the appointment, enter the address of the appointment.
In your appointment template, add the Travel address placeholder where you want the address to appear.
Click Save.
Repeat for each confirmation and reminder template.
Things to note
Travel appears on the invoice as its own line item, separate from the appointment. If you've turned on Provider travel non-labour costs and Activity based transport, those are added to the invoice too. See: Set up services
Activity-based transport carries its own tax rate, separate from the service's. See: Set up services
Travel added to an appointment is picked up by batch invoicing automatically, including non-labour costs and activity-based transport. You can tick or untick them before invoicing.
On the calendar, you can click an appointment and tap the client's address to open directions in Google Maps. See: Set up services
Provider travel appears in several Practitioner Performance Report metrics: it has its own Travel metric, it's counted in total hours, revenue and billed hours, and travel duration is subtracted from available hours when calculating appointment utilisation.
When provider travel is enabled, splose AI for Calendar includes travel time when suggesting appointment slots.
If you sync your splose calendar to an external calendar, the appointment address from provider travel syncs across too. See: Sync your splose calendar to external calendars
NDIS providers: provider travel item codes need the _PT suffix, which applies to labour travel only, not non-labour costs or activity-based transport. See the 2026-27 NDIS Pricing Schedule article.
Troubleshooting and FAQs
Why can't I turn on Provider Travel for this appointment?
Why can't I turn on Provider Travel for this appointment?
Two common reasons. Provider travel has to be enabled on the service first; go to Workspace Settings > Services, edit the service, and turn on Provider travel. And travel can't be added to support activities, only to appointments.
My client's reminder shows my business address, not theirs.
My client's reminder shows my business address, not theirs.
Enter the appointment address when you schedule it, and add the Travel address placeholder to your confirmation and reminder templates. See SMS and email confirmations for mobile appointments.
Should I create a location for each place I travel to?
Should I create a location for each place I travel to?
No. Set up one location using your business name, and specify each appointment's address from the calendar using provider travel.
I changed my travel rate. Does it affect appointments already booked?
I changed my travel rate. Does it affect appointments already booked?
That's your choice when you save. You can apply the change to appointments from a date you specify, which updates existing bookings from that date, or to new appointments only, which leaves existing bookings unchanged.
What's activity-based transport?
What's activity-based transport?
Non-labour travel costs such as parking and tolls. It's charged separately from travel time and carries its own tax rate.