From 1st of July 2026, the new NDIS Pricing Schedule comes into effect. We know updating your services, agreements and templates can feel like a lot - but we're here to make it easier.
This guide breaks down the key updates and shows you exactly how to update your services and your service agreements in splose for existing and new participants.
When to make changes: Only apply these changes at the end of your last working day in June.
This helps avoid incorrect billing and ensures new settings apply from 1st July onward.
What you might need to change in splose
Each workspace will have different needs depending on your discipline, location, and current pricing model.
Make sure to review the updated NDIS Pricing Schedule 2026-27 to understand what applies to you.
If you're unsure, please contact the NDIS directly for clarification - splose can guide you on how to make changes in your workspace, but we can't advise on which specific pricing updates you need to apply.
Once you've confirmed which changes apply to you, note them down and keep this guide handy so you're ready to make the updates at the right time.
Three key areas you may need to review:
1. Services
Update your hourly service prices
Update your item codes (Support Item Number), including for provider travel
2. Service agreements
Review your existing agreements for any required changes
3. Email templates
Create an email template to notify participants about pricing changes
You can use either a general email template or a form-type email template
Updating your services
Head to Settings → Services → Click the three dots under the Actions column → Edit, and make the changes outlined below:
1. Update your service item codes
Adjust the item codes if required, especially for:
telehealth services which require a new suffix (_TH)
non-face-to-face services which require a new suffix (_NF)
NDIA requested reports which require a new suffix (_RR)
2. Adjust hourly rates
Change the hourly rates if required
3. Update provider travel item codes
Update provider travel item codes to include the new suffix (_PT)
Note this only applied to labour travel (not non-labour or activity based transport)
Keep in mind that only pricing for the service, its linked support items and item code changes will be updated for existing appointments. A services description will not update for exisiting appointments if you are changing it.
How to apply the service changes from a specified date
Important: Apply all changes on 30th June or your last operational day of June, not before. This keeps your data clean and avoids incorrect pricing.
Once you've made the changes you need, click Save. You'll then be presented with two options and need to select the following:
Apply to existing appointments from a specified date
Use the "apply to appointments from a specified date" option in your service settings and select 1 July 2026.
This applies the updated price to existing appointments from that date onward even if they were booked earlier.
Important: Make this change at the end of business on 30th June (or before your next operational day). Updating it earlier will apply new prices to new appointments booked in the lead-up to your chosen dates.
What about cases?
Case settings don't need to change.
But we recommend making cases mandatory if you're not already using them as this makes tracking budgets and funding much easier.
Services update summary
While the changes may vary depending on your practice's discipline and state, here is a general summary of splose services settings that may need an update:
Setting | Update needed? | When to apply |
Service price | Varies | End of 30 June |
Provider travel line item | Yes | End of 30 June |
Non-face-to-face line item | Yes | End of 30 June |
NDIA required report line item | Yes | End of 30 June |
Telehealth service line item | Yes | End of 30 June |
Updating your service agreements
Whether you're updating existing agreements or preparing new ones, here's how to stay compliant and keep things simple.
Service agreement updates for current participants
Take a moment to review your existing agreements. Depending on how they're worded, you may not need to issue brand-new agreements for the 1 July pricing changes.
The default splose service agreement includes two clauses that may allow you to simply notify participants via email, rather than reissuing the entire agreement:
"Your support fee is reviewed and increased in accordance with any changes to the NDIS Pricing Arrangements and Price Limits, and you will receive prior notice of any increases in the Support Fee."
"By signing this agreement, you (or your Parent/Guardian, as applicable) agree that we may increase the Support Fee from time to time by providing you with reasonable prior notice."
If these clauses are included in your current agreement, you can issue a simple notice of variation via email - see the sample email below.
Service agreement updates for new participants
For new service agreements signed with participants (such as new participants joining after 1 July 2026), it's a good idea to review and update your agreement template to reflect current requirements.
Start by checking that your agreement includes a clause about pricing updates. You can refer to the default splose service agreement by heading to Settings → Forms → + New template.
Updating your email templates
It's best practice and good customer service to proactively notify your participants about any upcoming pricing changes. Below is a sample email you can adapt and send to current participants, outlining the changes taking effect from 1 July 2026. This notice also includes a reminder for participants to let you know if there are any changes to their NDIS plan.
Head on over to Settings → Template → Email.
You can create this as a general-type email template to send directly from the participant's profile, or as a form-type email template to use when resending a completed form- or sending a new one with updated service agreement details.
Sample Email to Participants:
Subject: Important Update – NDIS Price Changes from 1 July 2026
Hello [Participant Name],
We're writing to let you know about some important updates to our services in line with the new NDIS Pricing Schedule 2026-27, which take effect on 1 July 2026. These changes ensure we continue to provide supports in compliance with NDIS requirements.
Changes to our service fees
….
You do not need to sign a new service agreement for these updates as your current agreement allows price variations in line with NDIS changes. This email serves as our notice of variation to you regarding the price adjustments.
If you have any questions or concerns about these changes, please contact us as soon as possible.
We appreciate your understanding that these adjustments ensure our services stay compliant with NDIS requirements and sustainable for the future.
Important NDIS Pricing Information
1. Don't imply the NDIA sets your prices
The NDIA sets maximum price limits, but not mandatory prices.
Avoid language like:
"This is the NDIS price so we have to charge it."
"The NDIA demands we charge this amount."
Instead, you can say your prices are in line with NDIS limits, but make it clear you're the one setting the price. Make sure your team's communication reflects this.
2. Don't charge NDIS participants more without a valid reason
Charging NDIS participants more than private clients for the same support is generally not allowed.
As a rule of thumb:
If a private client wouldn't be charged that rate, an NDIS participant shouldn't be either unless you have a clear, justifiable reason.
You can only charge more if:
There's a genuine, documented reason (e.g. additional reporting requirements, complexity), and;
You've clearly explained the difference to the participant in advance
Make sure your pricing is transparent, fair, and aligned with the NDIS Pricing Schedule.
3. No additional fees or surcharges (unless allowed by the NDIS)
Under the NDIS Pricing Schedule, you cannot add extra charges on top of service costs - unless the pricing schedule explicitly allows it.
You must not charge for things like:
Credit card surcharges
You can't add a surcharge for credit card payments on NDIS-funded transactions.'Gap' fees
You must not charge a participant the difference between your full fee and what the NDIS covers.
Keep these principles in mind when updating your service agreements and fees in splose. Make sure your public-facing materials (like brochures, social media or your website) don't show different, or higher, NDIS prices unless the difference is clearly explained.
Next steps checklist
Once you've finished determining what needs to be changed for your practice, here is a handy checklist for you to go through:
Notify current participants about the 1 July price changes
→ Use the sample email in this guide to send a clear and compliant notice.
Review your service agreement templates and update if required
Adjust your splose service settings
→ Update service item prices and item codes.
Train your team
→ Ensure everyone understands the updates and how to communicate them with participants.
By following these steps, you'll ensure your allied health practice remains compliant, keep your billing accurate, and support your participants with confidence.
Need a hand? Reach out to our team anytime - we're here to help.