Cancel an appointment

How to cancel an appointment with a client.

Updated over a week ago

How to cancel an appointment

To cancel an appointment, click on the appointment, then click the Status option.

Click Cancelled.

The cancellation modal will appear. If your appointment does not repeat, you'll see just one option.

How to cancel a recurring appointment

If you cancel an appointment that is recurring, you'll need to select from the following options.

After an appointment is cancelled, you can view the cancellation reason and note from the appointment modal.

Reinstate a cancelled appointment

You can reinstate a cancelled appointment by clicking the cancelled menu and changing to No status, Arrived or Did not arrive.


Show/hide cancellations on the calendar

You can toggle on/off cancellations on the calendar to free up space or see what appointments were cancelled.

πŸ“ Cancelling appointments sends automated appointment communication messages to the client if you have this set up. If you do not wish the client to be notified, consider archiving the appointment instead.

Did this answer your question?