đ Cancelling appointments sends automated appointment communication messages to the client if you have this set up. If you do not wish the client to be notified, consider archiving the appointment instead.
How-to
Cancel an appointment
To cancel an appointment:
On the calendar select the appointment, then click the Status dropdown.
Select Cancelled.
The cancellation modal will then show. If it is a recurring appointment select to cancel just âThis appointmentâ, âThis and all following appointmentsâ or âAll appointmentsâ.
Then select the reason for the cancellation, confirm the date and time and add a note if needed. When ready click Cancel.
Note: If cancellation rules are set for a fee to apply, this will automatically be updated to show on the attached invoice.
After an appointment is cancelled, you can view the cancellation reason and note from the appointment modal.
đ Want to know how to do more with cancellations?
Reinstate a cancelled appointment
Reinstate a cancelled appointment by opening the appointment, clicking the Cancelled dropdown menu and select No status, Arrived or Did not arrive.
Show/hide cancellations on the calendar
You can select to show or hide cancelled appointments on the calendar.
To set this:
Click the filter icon at the top of the calendar page.
Toggle Show cancelled appointments on or off, then click Save.
