The Healthcode Integration enables UK practitioners to submit insurance claims directly to private medical insurers through Healthcode.
This integration ensures faster reimbursements and provides real-time visibility into payment status without manual data entry.
Getting started with Healthcode involves the following steps:
Before you begin
Supported insurers
Supported insurers
The following list is correct as of 13 May 2026:
Alliance Health Corporate
Allianz Worldwide Care
Aviva
AXA Health
BUPA
BUPA Global
Healix Health Services Ltd
patientzone
VitalityHealth
Willis Towers Watson
WPA
Sign up with Healthcode VEDA
You will need a Healthcode VEDA account to begin. You will also need to add the Clearing Service plan to your Healthcode subscription.
Don't have Healthcode credentials yet?
Contact Healthcode to register your practice.
Email: custserv@healthcode.co.uk | Tel: 03309004900 (Mon-Fri, 8am-6pm)
Note that the Healthcode VEDA registration process takes 5-7 business days. We recommend planning accordingly to handle claims during this time.
Appointments billed in splose during this time can be submitted after your registration is complete.
Navigate to Private Healthcare Technology Solutions | Healthcode registration page.
Select Start Registration in the top-right corner.
Follow the sign-up prompts based on your practice.
In the Please select your current practice management system drop-down menu, select splose.
Industry Standard Codes (ISCs) list
How-to
Set up Healthcode
Navigate to the Workspace Settings.
Select Integrations.
In the Healthcode tile, click Connect.
Enter the following details:
Once you have entered these, click Connect.
You will be presented with a page confirming that your Healthcode integration has successfully been connected.
On this page, you'll see additional details, such as a timestamp displaying when your splose workspace and Healthcode integration were connected, and further steps to complete in splose to get you up and running.
Set up a Practitioner
Navigate to Workspace Settings.
Under Team, select Users.
Select the practitioner you would like to edit.
Scroll down to Practitioner Settings.
Click + Add a provider number.
Enter the practitioner's provider number supplied by Healthcode.
Once you have completed this, select Save Details.
If successfully added, the practitioner's Healthcode ID will appear in the Healthcode column.
Set up a Service with Healthcode
Navigate to Workspace Settings.
Under Business, select Services.
For the service you would like to add Healthcode to, select the Action (•••) menu, then select Edit.
Scroll down to Healthcode Details.
Paste your International Procedure Code (ISC) in the ISC field.
Click Save to confirm your changes.
The Healthcode Procedure Code (ISC) will appear in the customer invoice as the item code entered here.
Set up patient insurance details
Navigate to the Clients tab.
Select the client that you would like to add patient insurance details to.
Select the Edit button.
In the Edit Details page, scroll down to UK Private Health Insurance.
Enter the following details:
Insurance Provider
Membership Number (compulsory)
Authorisation Code (not compulsory)
Under Diagnosis Codes, click + Add Diagnosis Code.
You can start typing either the code or the description to search for the correct diagnosis code.
Once you have done this, select Save to confirm your changes.
splose recommends an authorisation code to be captured for each patient for the highest likelihood of insurer approval.
Submit a claim
Once an appointment has been completed and an invoice has been created for the client:
Navigate to the Calendar tab.
Select the client appointment that you would like to submit a claim for.
In the appointment side panel, select the Invoice.
You will see a Claim column, outlining the status of the claim. These statuses include:
Created
Submitted
Awaiting collection
Collected by insurer
Select the relevant invoice.
Select Create Claim.
The platform will collect all the data regarding the claim and will create a new claim.
splose will perform basic validation. If there are any issues with any of the fields, you may amend those here.
Confirm the claim details, then select Submit Claim.
Please keep in mind that if a claim has not been paid out, this can be checked in VEDA. If this is the case, please create a new claim and submit this again.
Setting the Practitioner ID and Payee on Healthcode claims
When submitting a claim through Healthcode, two provider identifiers must be supplied:
• Practitioner ID — the individual clinician who delivered the treatment (the "Controlling Specialist")
• Payee — the provider who receives payment for the claim (this may be an individual, location, or business)
Both must be recognised by Healthcode for the insurer you're billing (e.g. Bupa, AXA, Aviva). Being registered with the insurer directly is not enough; Healthcode maintains its own registration for each provider and insurer combination.
If you don't know your Healthcode IDs, contact Healthcode for support.
Case 1: Billing as an individual practitioner
• Practitioner ID: the clinician's Healthcode ID
• Payee: the clinician's Healthcode ID (same as above)
The clinician must be registered with Healthcode for the specific insurer on the claim. If they are not, the claim will be rejected.
Case 2: Billing as an organisation or clinic
Use this when the clinic is paid by the insurer directly, rather than the individual clinician.
• Practitioner ID: the treating clinician's Healthcode ID
• Payee: the clinic's Healthcode ID
Choosing the Practitioner ID
The Practitioner ID should be a clinician recognised by Healthcode for electronic billing with the insurer on the claim. Bills will be rejected if this is not the case, even if your clinic is recognised by Healthcode for the insurer.
We recommend contacting Healthcode for guidance on your specific billing requirements in this case.
Industry Standard Codes (ISC) List
The following is a comprehensive list of ISCs that can be used for your services.