Enabling online bookings allows patients to schedule appointments at their convenience, significantly reducing the administrative burden of managing phone inquiries. By offering 24/7 accessibility, you can maximise schedule utilisation and ensure your practice remains available for bookings, even after hours.

If you have any existing bookings pages, customers will continue to see the old page. You will need to update your existing links as the old link will not redirect customers to your new page.

Click here to learn how to get your new online bookings page link after you create your new page.

You can create and manage multiple booking pages from one place. Perfect if you need separate links for different locations, services, or practitioners.

The new layout is clean, fast, and easy to navigate- creating a smoother experience for you and your clients.

Clients can filter by location, provider, date, and time- all from the same screen, with less back-and-forth.

Clients can click "Next available" to instantly see each practitioner's earliest available appointment slot, saving time browsing through multiple days.

If no appointments are available, clients can join the waitlist directly from the booking page. They'll be added to your waitlist screener automatically.

Need setup ideas? Read our guide for waitlist setup →

Settings are organised into four clear tabs when creating or editing a booking page:

You don't need to recreate anything- but we recommend reviewing the following:

If you had a top-of-page message, move it to the Important notice section under the Design tab.

You can now customise the booking confirmation message. Head to the Design tab to check or update it.

If you use the waitlist, check the Settings tab → Waitlist toggle. This allows patients who cannot find a suitable appointment to join your waitlist. You can also add tags and confirmation emails.

Booking pages still link to your available payment types in splose. If you're using Stripe, make sure your services use Required or Not required payment types- optional payments aren't supported.

If you had 'Optional' selected for any of your services, this setting has been changed to 'Not required'.

Go to the Builder tab to confirm who and what displays on each page. Use arrows to adjust the order or hide/show items as needed.

With splose, you can create branded online booking pages that match your workflow. Set up one or multiple pages in your workspace, customise each one to suit your services and locations, and give clients a seamless way to book in. No back-and-forth required.

Go to Settings → Online bookings

Click +New to create a new page or click on any existing online booking page to update your settings.

The first page that shows when you edit an online bookings page is the Design tab.

This is where you can customise the following:

The cancellation policy appears below the client booking form:

Set the minimum notice required for a booking.
Choose from: Now, 1, 2, 4, 8, 12 hours or 48 hours.
​This prevents last-minute bookings that don't suit your schedule.

Controls how often booking time slots appear.
Options: 5, 10, 15, 20, 30, 60, 75, 90 minutes
​Match with your standard session durations.

Click here to learn how splose calculates booking interval times.

Choose whether to show times in your business's timezone or the client's.
​Helpful for Telehealth or multi-region practices.

Set how far in advance clients can view availability- from 1 to 6 weeks, months or years.
​Useful for managing waitlists or advance scheduling.

Choose how payments from your booking page will be categorised in your payment records.

What this does:
The payment type selected here will automatically apply to the invoice created from this booking when I client pays online- helping with payment tracking and reporting.

If the service has payment required, the booking page will show the Stripe payment fields:

A service with payment set as not required will not have any payment fields on the booking page.

To set this up:
Go to Settings → Services → Edit service → Toggle online payment
→ Choose required or not required → Select full or partial payment.

Let clients join the waitlist when no suitable times are available.

What happens:
Client clicks Join the waitlist, enters their details, and is added to the screener.
​No form is sent automatically.

Triage workflows:

Waitlist customisation:

Heads up: Don't link to embeddable forms in these emails- it may create duplicate client profiles in your screener.

Click the 'Builder' tab on your online bookings settings page.

Choose which locations, services and practitioners appear on the booking page.

Example use case:
Create a dedicated page for a single practitioner or group of services.

Once you're done, click Create.

Click the 'Share' tab on your online bookings settings page.

You're good to go!