Every splose workspace has its own login URL; usually your business name followed by .splose.com (for example, yourpractice.splose.com). Most login problems come down to one of three things: using the right workspace URL, resetting your password, or getting past two-factor authentication.
In this guide, we'll show you how to find your workspace URL, the different ways to log in, how to reset your password, and what to do if you can't log in or can't access your 2FA code.
š” The fastest way in: enter your workspace URL (your-business.splose.com) directly in your browser, or open the invite link from your email. Most login issues are just the wrong workspace URL.
How-to
Find your workspace
If you have forgotten your splose workspace URL, follow these steps:
Visit the splose login page.
Use the option to find your workspace.
Enter your usual email address. splose will search for and display your workspace link, allowing you to access or save it for future use.
This feature simply helps you find your workspace link.
If you work across multiple workspaces using the same email, you might come across an error using this feature.
š”We recommend locating your workspace URL by looking for the invite link you received in your email inbox.
Ways to log into your splose workspace
Use your workspace URL
Your workspace link is typically your business name followed by splose.com, for example: rainbow-speech.splose.com, or hands-together-therapy.splose.com.
If you know your workspace name, you can simply enter it directly into the URL bar of your browser.
š” Quick tip: bookmark your workspace link so you can log in faster!
Jump to your workspace subdomain from splose.com
To jump to your workspace subdomain from splose.com, follow these steps:
Visit splose.com.
Type in your workspace name in the provided field.
Click the "Log in" button to access your workspace.
Change the email you log in with
Your login email is the address you use to sign in, and the address splose sends password resets to. You can change it yourself in most cases. If the address is already in use by another user, or you have lost access to it, there are extra steps.
Change your email when you have access to both addresses
Navigate to Workspace Settings, and under Team, select Users.
Select your profile.
In the Email field, enter the email address you would like to use.
Once you have confirmed that the email is correct, scroll down and select Save Details.
If the verification link does not work
After you request an email change, splose sends a verification link to the new address. If you see "Your verification link may have expired, or this link has already been used", the link is no longer valid. This usually means it was opened once already, or too much time has passed since it was sent.
To get a new link, you will need to request that your account owner re-send the verification link.
Reuse an email address that is on another user
An email address can only be attached to one user at a time. If you are moving a shared address, such as practice@yourclinic.com.au, from one user to another, you need to free it from the first user before you can add it to the second.
You will need to ask your account owner to change the email address for the other user.
If you have lost access to the old address
If you can no longer receive email at your current login address, our team can update it for you.
Contact splose support and have ready:
Your workspace URL
Unable to log in?
Accessing Updated Workspace URLs
If your workspace URL has been updated, you can log in using the new URL:
Open the updated workspace URL in a web browser.
Copy and paste the new URL into the address bar if needed.
The login page will load, prompting you to sign in with your credentials.
Regaining Access to Previous Workspaces
To regain access to a previous splose workspace:
Go to the splose website.
Click on the Log In button at the top of the page.
Follow the on-screen steps to recover your previous workspace.
Change your workspace URL
Your workspace URL is usually your business name followed by .splose.com. If your practice has been renamed, you may want the URL to match.
Changing your business name under Settings does not change your workspace URL, and it does not change the email address you log in with. Those are separate things. Please get in touch with our support team to change your workspace URL.
Can't log in from splose.com's landing page?
Double-check your workspace URL before clicking "Log in"- make sure you're using the correct link.
ā
If you can't type into the login fields:
This isn't tied to your workspace specifically but is usually a browser-related issue.
Here are a few things to try:
ā¢ Clear your browser cache and cookies.
ā¢ Disable any extensions that might interfere with the login.
ā¢ Check your internet connection or try a different network.
ā¢ Use Incognito/Private Mode in your browser.
ā¢ Make sure your system's date and time settings are correct.
ā¢ Update your browser or try using a different one.
ā¢ If you have access to another device, give that a try, too!
Alternatively, simply enter your workspace URL in the browser's URL bar.
Reset your password
Go to your workspace login page and click "Forgot password?".
Enter your email and click the 'Submit request' button, and we'll send a password reset link to your registered email address.
We only send password reset links to emails that are registered within your workspace.
If you are not receiving a password reset link, please double-check the email address you've entered into the reset password request field.
Can't access your 2FA?
If you can't access your 2FA code because you've lost your phone, please reach out to the workspace's account owner and follow these steps to disable 2FA.
If you are the account owner and cannot access your 2FA code
Only our team can reset two-factor authentication on an account owner's login. This cannot be done from inside splose, because the account owner is the person who would normally approve it.
Before you contact us, have ready:
Your workspace URL.
The last four digits of the card on your subscription.
Once we have verified those details, we will reset two-factor authentication on your login, and you will be prompted to set it up again the next time you sign in.
Troubleshooting and FAQs
I requested a password reset, but the email hasn't arrived. What should I do?
I requested a password reset, but the email hasn't arrived. What should I do?
Check your spam or junk folder and search your inbox for "splose", then add our no-reply address to your safe senders so future emails are not filtered. Wait a few minutes and request the reset again from your workspace login page. We only send reset links to addresses that are registered in your workspace, so if the address has a typo or is not on your user record, nothing will arrive. If you have checked all of that and still have no email, contact splose support with your workspace URL and the address you are trying to use.
Can I report and request a password reset for another user in my workspace?
Can I report and request a password reset for another user in my workspace?
We need to hear from the account holder directly before we change anything on their login, because we cannot verify their identity through a third party. Ask them to contact us from the email address on their splose user record, or from their account owner if they have lost access to it.
I need to change my login email, but I've lost access to the old email address. What do I do?
I need to change my login email, but I've lost access to the old email address. What do I do?
Changing your login email normally requires verifying the current address first. If you no longer have access to it, contact splose support ā the account owner will need to verify their identity so the team can update the email for you.