If you think a user's account may be compromised, you can make them reset their password the next time they log in, or log them out of every session they're signed in to.
This guide shows you how to do both from your list of users.
Before you begin
Administrators cannot perform these for other administrators.
How-to
Reset password
Go to Workspace Settings.
Under Team, select Users.
Click the Actions menu (•••) for the user.
Select Reset Password.
The next time the user logs in, they need to reset their password.
Log out everywhere
Go to Workspace Settings.
Under Team, select Users.
Click the Actions menu (•••) for the user.
Select Log Out Everywhere.
Things to note
If your workspace uses SSO-only login, users can't log in with a password, so the password reset isn't available. More on SSO →
When you remove someone's access to splose through SSO, remove them from the splose app in Google or Microsoft, then log them out everywhere in splose.
To reset a user's two-factor authentication, use Reset 2FA in the same Actions menu. More on two-factor authentication →
Users can reset their own password from the login page with Forgot password?. More on logging in →
Every session ends automatically after 7 days at most, and the user has to log in again. More on session length →
Troubleshooting and FAQs
A user in my workspace can't log in. Can splose support reset their password?
A user in my workspace can't log in. Can splose support reset their password?
Support needs to hear from the account holder directly before changing anything on their login.
Ask the user to contact support from the email address on their splose user record, or from their account owner if they've lost access to it.
You can also select Reset Password for them yourself, or they can use Forgot password? on the login page.