Skip to main content

Reset password & log out everywhere

Owners and practitioner admins are able to force users to reset their password or to log out everywhere.

Administrators can reset or change other users' passwords within the platform, or if they suspect their account has been compromised, they can select to log out of any sessions that they are logged into.


Before you begin

Administrators cannot perform these for other administrators.


How-to

Reset password

  1. Navigate to your Workspace Settings.

  2. Under Team, select Users.

  3. Select the Actions menu (•••) for the user you would like to reset the password for.

    This forces the user to reset their password upon their next login.

Screenshot of the Users list in Workspace Settings showing the Actions menu with Reset Password option

Log out everywhere

  1. Navigate to your Workspace Settings.

  2. Under Team, select Users.

  3. Select the Actions menu (•••) for the user you would like to log out.

Screenshot of the Users list in Workspace Settings showing the Actions menu with Log Out Everywhere option
Did this answer your question?