Introduction
Protect your account with two-factor authentication (or two-step or 2FA). Each time you sign in to your Splose workspace, you will need to enter your correct email and password as well as a one-time, unique verification code sent to an authenticator app on your chosen device. This means, if your password is compromised or stolen, you can have peace of mind knowing that no one can access your account without the code sent to the authenticator app on your device.
Enable 2FA for your account
Go to My Account and then Account security.
Step 1. Download a two-factor authenticator app on your mobile like Google Authenticator.
Step 2. Click Enable two-factor authentication
Step 3: Open the app and scan the QR code, then enter the code into the input box under the QR Code.
If you lose your device, you must contact your workspace admin and ask them to remove 2FA from your account.
Recommended apps for authentication
iPhone: Google Authenticator, and Authy
Android: Google Authenticator, and Authy
Windows Phone: Microsoft Authenticator
Enable 2FA for your workspace
Make it a requirement for both new and existing users to enable 2FA on their accounts.
Go to Settings and then under Workspace Settings, enable the Security toggle.
After you've done this, users who don't have 2FA enabled will be prompted to set it up after logging into the workspace.
Disable 2FA for your account
We highly recommend keeping two-factor authentication on your Splose account but if you need to, you can do that by going to My Account, Account security and disabling two-factor authentication.
Disable 2FA for another user
If one of your users are unable to access their 2FA app, follow these steps:
1. Navigate to Settings > Users.
2. Click on Actions (three dots) next to user's name.
3. Select 'Disable 2FA'.
If the 'Disable 2FA' option isn't visible, the account owner will have to:
1. Go to Settings > Security.
2. Temporarily toggle off the option requiring 2FA for all users.
3. Return to Settings > Users. The 'Disable 2FA' option should now be available.
4. After disabling 2FA for the user, remember to re-enable the Security setting. This ensures users who don't have 2FA enabled are prompted to set up 2FA upon their next login.
Using 2FA for multiple workspaces
If you belong to multiple workspaces, then you will need to set up 2FA for each account separately.