Protect your account with two-factor authentication (or 2FA). Each time you sign in to your splose workspace, you will need to enter your correct email and password, as well as a one-time, unique verification code sent to an authenticator app on your chosen device. This means that if your password is compromised or stolen, you can have peace of mind knowing that no one can access your account without the code sent to the authenticator app on your device.
Before you start
You will need an authenticator app before you set up 2FA. Please see the table below for recommended authenticator apps and download links for your respective app stores.
App | Download Links |
Google Authenticator | |
Authy | |
Microsoft Authenticator | |
Bitwarden Authenticator |
How to
Enable 2FA for your account
Go to My Account and then Account security.
Click Enable two-factor authentication
Open the authentication app on your phone and scan the QR code, then enter the code into the input box below the QR Code.
If you lose your device or change phones without moving your authentication apps over, you must contact your workspace admin and request that they remove 2FA from your account.
Disable 2FA for your account
We highly recommend keeping two-factor authentication on your splose account.
Log in to splose and select your profile in the top-right corner, then select My Account.
Select Account security
Select Disable 2FA.
Enable 2FA for your workspace
Make it a requirement for both new and existing users to enable 2FA on their accounts.
Go to Settings and then under Workspace Settings, enable the Security toggle.
After you've done this, users who don't have 2FA enabled will be prompted to set it up when they log into their workspace.
Disable 2FA for another user
If one of your users is unable to access their 2FA app, follow these steps:
1. Navigate to Settings > Users.
2. Click on Actions (three dots) next to the user's name.
3. Select 'Disable 2FA'.
If the 'Disable 2FA' option isn't visible, the account owner will have to:
1. Go to Settings > Security.
2. Temporarily toggle off the option requiring 2FA for all users.
3. Return to Settings > Users. The 'Disable 2FA' option should now be available.
4. After disabling 2FA for the user, remember to re-enable the Security setting. This ensures users who don't have 2FA enabled are prompted to set up 2FA upon their next login.
FAQs
Can I use 2FA for multiple workspaces?
Can I use 2FA for multiple workspaces?
If you belong to multiple workspaces, then you will need to set up 2FA for each account separately.
Troubleshooting
I've set up 2FA, but it's not working.
I've set up 2FA, but it's not working.
You may need to set up 2FA again for your splose account and device.
If you're able to access your account, follow these steps to disable 2FA from your account. If you're not able to access your account, send a request to your practice admin to disable your 2FA.
I have a new phone, and I can't access the authenticator app on my old phone!
I have a new phone, and I can't access the authenticator app on my old phone!
If you have a new phone, and you're unable to access your old phone, you will need to send a request to your practice admin to disable your 2FA. Once they have done that, you can set 2FA up on your account with your new phone.
I've set up 2FA, and it used to work, but now it's no longer working.
I've set up 2FA, and it used to work, but now it's no longer working.
2FA and TOTP work by making sure that an eligible device is being used as the authenticator. This means that any discrepancies with the phone's device and settings may hinder the ability for your 2FA to work correctly.
Please make sure that both your phone with the authenticator app and the device that you're using to access splose are set to network time. The following shows the steps to set your device time to sync to network time.
Mobile:
Tablet:
Computer: