Show clients your booking terms before they confirm an online booking. For example, you might ask for a minimum amount of notice to cancel, or ask clients to check that their contact details are correct.
This guide shows you how to add your terms, cancellation policy and privacy policy to a booking page, and where clients see them.
Add terms and policies to online bookings
Go to Settings, then Online bookings.
Click the booking page you want to add terms to.
On the Design tab, scroll down to Booking terms & policies.
Enter your terms in the Terms field. You can add plain text or a link to an external page, such as your website. The field takes up to 500 characters.
Add your cancellation policy and privacy policy in the Cancellation policy and Privacy policy fields, if you have them.
Click Save.
Your terms, cancellation policy and privacy policy appear as a link at the bottom of the booking page, before the client confirms their booking. Your cancellation policy also shows below the booking form.
Things to Note
Terms are set for each booking page. If you have more than one page, add them to each.
If your terms are longer than 500 characters, put them on an external page, such as your website, and add the link instead.
To make a key policy stand out at the top of the booking page, use the Important notice banner. More on the booking page design →
If clients can cancel or reschedule their own appointments, set the notice period to match your cancellation policy. More on self-service cancellations →