You can customise your current and upcoming availability using our monthly availability feature.
Availability can be created on a per-day, per-week, or per-fortnight frequency, or for custom days. Weekly and fortnightly availability applied will only affect future dates, therefore not affecting previous availability. Availability is configured per user and per location.
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This step-by-step guide will walk you through setting up availability.
Video
How-to
Set your availability
Select My Account in the top-right corner of your workspace.
Select the Availability tab.
Ensure that the correct location is set at the top if you're assigned to multiple locations.
On the calendar, select the days you would like to add availability to.5. Set your working hours for each selected day (e.g., 8:00–17:00).
Click Confirm when you're happy with your settings.
Create recurring availability
Navigate to the Calendar.
Select the date you would like to create availability for.
Select Apply weekly to future days or Apply fortnightly to future days to have the availability be recurring over the selected interval.
Repeat this for any other days that need to be set.
Create once-off availability for a specific date
If you know that at an upcoming date, your availability is going to be different to your typical availability, then you can edit your availability and apply it to a single date (without affecting your existing recurring availability).
Create availability for multiple custom days
If you know that for a number of upcoming dates, your availability is going to be different to your typical availability, then you can edit your availability and apply it to custom days (without affecting your existing recurring availability).
Availability and online bookings
If you plan on offering online bookings, the availability you set here will determine the times when clients can book appointments with you.Ensure the location’s timezone is accurate in Settings > Location before updating availability, as it impacts your calendar and online bookings.
Troubleshooting and FAQs
A new practitioner has default Monday–Friday availability that I didn't set. How do I remove it all?
A new practitioner has default Monday–Friday availability that I didn't set. How do I remove it all?
New practitioners start with a default availability template. To clear it, navigate to your Workspace Settings, and under Team, select Users. Click the user you would like to change/add/remove the availability for. Click the availability, for example, Tuesday if they're not available on Tuesdays, and click the I'm Unavailable icon. In the Apply drop-down menu, select Apply weekly to future [day] so it clears the recurring future availability too. Repeat for each day.
There isn't currently a "no default availability" option for new users.
Why can’t I see the “Availability” option in the calendar?
Why can’t I see the “Availability” option in the calendar?
The "Availability" option in the calendar only appears when you click on a grey slot representing unavailable time. If you click on already-available time, you will see options like Appointment, Support activity, or Busy time instead.
Why does my 1:1 utilisation report show inflated numbers?
Why does my 1:1 utilisation report show inflated numbers?
Inflated utilisation can occur due to availability or location mismatches.
Verify that the report date range and filters (e.g., Location and Service Type) align with the practitioner’s working setup. Check Settings → Users → [Practitioner] → Availability to ensure availability is configured for each day in the selected week and for each location included in the report.
Avoid including locations with appointments but no availability. If a location (e.g., a funding placeholder) is not meant to be bookable, remove or exclude it from the report and tidy up calendar entries.
Re-run the report after aligning locations and availability. Selecting only the locations where the practitioner has availability typically resolves the issue.
One of my practitioners shows up in two calendar columns every day. How do I stop the extra (second-location) column from appearing on days they aren't there?
One of my practitioners shows up in two calendar columns every day. How do I stop the extra (second-location) column from appearing on days they aren't there?
The extra column appears because that location has availability set on days the practitioner doesn't work there.
On the practitioner's profile, open the Availability tab, select the relevant location at the top, and set only the days and hours they work at that location. Do this per location so each column only shows the days they work.