You can customise your current and upcoming availability using our monthly availability feature.
Availability can be created on a per-day, per-week, or per-fortnight frequency, or for custom days. Weekly and fortnightly availability applied will only affect future dates, therefore not affecting previous availability. Availability is configured per user and per location.
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How-to
Set your availability
Select My Account in the top-right corner of your workspace.
Select the Availability tab.
Ensure that the correct location is set at the top if you're assigned to multiple locations.
On the calendar, select the days you would like to add availability to.
Set your working hours for each selected day (e.g., 8:00–17:00).
Click Confirm when you're happy with your settings.
Create recurring availability
Select My Account in the top-right corner of your workspace.
Select the Availability tab.
Select the particular day you would like to set recurring availability, e.g. select Monday to set it up for upcoming Mondays in the future.
Select Apply weekly to future days or Apply fortnightly to future days to have the availability be recurring over the selected interval.
Select Confirm.
Repeat this for any other days that need to be set.
Create once-off availability for a specific date
If you know that at an upcoming date, your availability is going to be different to your typical availability, then you can edit your availability and apply it to a single date (without affecting your existing recurring availability).
Select My Account in the top-right corner of your workspace.
Select the Availability tab.
Select the particular day/date on the calendar that you would like to set.
Ensure that the Apple to [date] only option is selected in the drop-down menu.
Select Confirm.
Create availability for multiple custom days
If you know that for a number of upcoming dates, your availability is going to be different to your typical availability, then you can edit your availability and apply it to custom days (without affecting your existing recurring availability).
Select My Account in the top-right corner of your workspace.
Select the Availability tab.
Select the particular days/dates on the calendar that you would like to set.
In the drop-down menu, select Apply to multiple days.
On the calendar, select the days that you would like to apply the availability for.
Select Confirm.
Availability and online bookings
If you offer online bookings, your availability sets the times you can be booked. It is not the only thing that decides what clients see: the service has to be on the booking page, the practitioner has to be assigned to it at that location, and the location's booking settings have to allow it.
If your calendar looks right and the booking page does not, see Availability is set but the booking page shows nothing below.
Troubleshooting and FAQs
A new practitioner has default Monday–Friday availability that I didn't set. How do I remove it all?
A new practitioner has default Monday–Friday availability that I didn't set. How do I remove it all?
New practitioners start with a default availability template. To clear it, navigate to your Workspace Settings, and under Team, select Users. Click the user you would like to change/add/remove the availability for. Click the availability, for example, Tuesday if they're not available on Tuesdays, and click the I'm Unavailable icon. In the Apply drop-down menu, select Apply weekly to future [day] so it clears the recurring future availability too. Repeat for each day.
There isn't currently a "no default availability" option for new users.
Why can’t I see the “Availability” option in the calendar?
Why can’t I see the “Availability” option in the calendar?
The "Availability" option in the calendar only appears when you click on a grey slot representing unavailable time. If you click on already-available time, you will see options like Appointment, Support activity, or Busy time instead.
Why does my 1:1 utilisation report show inflated numbers?
Why does my 1:1 utilisation report show inflated numbers?
Inflated utilisation can occur due to availability or location mismatches.
Verify that the report date range and filters (e.g., Location and Service Type) align with the practitioner’s working setup. Check Settings → Users → [Practitioner] → Availability to ensure availability is configured for each day in the selected week and for each location included in the report.
Avoid including locations with appointments but no availability. If a location (e.g., a funding placeholder) is not meant to be bookable, remove or exclude it from the report and tidy up calendar entries.
Re-run the report after aligning locations and availability. Selecting only the locations where the practitioner has availability typically resolves the issue.
One of my practitioners shows up in two calendar columns every day. How do I stop the extra (second-location) column from appearing on days they aren't there?
One of my practitioners shows up in two calendar columns every day. How do I stop the extra (second-location) column from appearing on days they aren't there?
The extra column appears because that location has availability set on days the practitioner doesn't work there.
On the practitioner's profile, open the Availability tab, select the relevant location at the top, and set only the days and hours they work at that location. Do this per location so each column only shows the days they work.
My availability is set, but the booking page shows nothing.
My availability is set, but the booking page shows nothing.
Your calendar availability is only one of the things that decides whether a client can book. Work down this list in order.
1. Is the service on the booking page? A service you add in settings is not added to an existing booking page automatically. Open the booking page, go to the Builder, and check the service is ticked and the page is saved.
2. Is the practitioner assigned to that service at that location? A service needs the location and the practitioner attached before it is bookable.
3. Is a calendar integration blocking the slots? If the practitioner has connected an external calendar with Block online bookings for busy events switched on, anything in that calendar removes the matching times. This is per user, so another practitioner can have it on when you do not. They can check under Profile › My Account › Integrations.
4. Is the practitioner booked at another location? Someone booked at one location is unavailable at every location for that time, so they cannot be double-booked across sites.
5. Is the appointment lead time hiding it? A lead time of 12 hours hides everything in the next 12 hours, however empty the calendar looks.
6. Is the timezone right? Check the location's timezone in Settings › Location. A wrong timezone shifts every slot and is the most common cause of times appearing an hour or more out.