When you change a service's price, splose lets you control exactly when the new price takes effect, so appointments booked in advance are billed at the right rate. Getting this right avoids incorrect pricing on invoices, which matters most around a new financial year or an NDIS pricing change.
In this guide, we'll show you how to adjust a service's price and choose whether the change applies to new appointments only, or to all existing appointments that haven't been invoiced yet from a date you set.
Before you start
Important considerations when making a price change:
If changing prices for the new financial year, do this on the last business day of the current financial year to avoid any issues
We recommend making a pricing change at the end of business on the last operational day before the new pricing should apply to avoid incorrect pricing on new appointments booked in advance
How to
Adjust service prices
To adjust a service price in splose:
Go to Settings, then Services
Click the three dots (•••) next to the relevant service, then Edit
Adjust the price to the new amount, then click Save at the top of the page
Then, in the pop up window, determine if you would like the price change to apply only to new appointments created from now on, or to all existing appointments from a specified date.
Important: Selecting to apply the changes to all existing appointments from a specified date will also apply to any new appointments created between now and the specified date. The price change will also only affect existing appointments that have not yet been invoiced.
If the pop-up to select when you want the price changes to apply does not appear, simply enter a random amount in the service price and click Save, then re-edit the price again, enter the correct amount, and click Save. This should trigger the pop-up.
5. When ready, click Save
Frequently Asked Questions
I updated a service's item code, but support activities booked before the change still show the old code on invoices. How do I apply the new code?
I updated a service's item code, but support activities booked before the change still show the old code on invoices. How do I apply the new code?
When you add a pre-booked appointment or support activity to a draft invoice one at a time, it can keep the item code it had when it was booked. To apply the updated code, invoice these through batch invoicing instead; the batch flow pulls in the current service code. Appointments booked after the change already use the new code.
Will changing a service's price affect appointments I've already invoiced?
Will changing a service's price affect appointments I've already invoiced?
No. A price change only affects existing appointments that haven't been invoiced yet. Any appointment that's already been invoiced keeps the price it had at the time.
Does the new price apply to appointments already booked in advance?
Does the new price apply to appointments already booked in advance?
That depends on what you choose when you save. If you select "new appointments only," appointments already booked keep the old price. If you apply the change to existing appointments from a specified date, the new price applies to any uninvoiced appointments from that date onward, and also to new appointments created between now and that date
The pop-up asking when the price change should apply didn't appear. What do I do?
The pop-up asking when the price change should apply didn't appear. What do I do?
Enter a random amount in the service price and click Save, then re-edit the price, enter the correct amount, and click Save again. This should trigger the pop-up.
When's the best time to make a price change for a new financial year?
When's the best time to make a price change for a new financial year?
Make the change at the end of business on the last operational day before the new pricing should apply; for a new financial year, that's the last business day of the current financial year. This avoids incorrect pricing on new appointments that clients book in advance.