splose does not currently offer an option to pause subscriptions or provide reduced rates for periods of non-use, including maternity leave or extended leave. However, there are alternative options to manage your subscription and retain your data during such periods.
Subscription Cancellation
If you won’t be using splose temporarily, the recommended approach is to cancel your subscription. Here’s what you need to know:
Cancellation Process: Cancel your subscription before the next billing cycle to avoid additional charges. Cancellation can be done through your account settings.
Billing Adjustments: If you deactivate a user (e.g., a practitioner on leave), a pro-rated credit will be applied to your account for the unused time in their billing cycle. This credit will automatically apply to future subscription charges.
Data Retention Policies
splose ensures that your data is securely retained after cancellation:
Retention Period: Your data will be stored for 3 months after cancellation. You can request an extension for another 3 months, giving you a total of 6 months to reactivate your subscription.
Data Anonymisation: After the retention period, your data will be anonymised and permanently deleted.
Reactivating Your Subscription
If you decide to return to splose within the retention period:
Reactivation Process: Log in to your account and follow the prompts to reactivate your subscription. All your data, including client information and forms, will be restored.
Data Availability: Reactivating within the retention period ensures that all your data and setup remain intact.
Exporting Your Data
You can export your data at any time, even after cancellation:
Workspace Data: Export all workspace data via Settings > Export.
Individual Client Files: Export individual client files as PDFs from their profiles.
FAQs
Can I access my data in a read-only format after cancellation?
No, you will not have access to your workspace in a read-only format while your subscription is cancelled.
Can I pause my subscription for a specific duration, such as 6 or 12 months?
No, splose does not offer a pause feature for any duration. Cancellation is the only option for temporary non-use.
What happens if I don’t reactivate within the retention period?
If you do not reactivate within the 6-month retention period, your data will be anonymised and permanently deleted. To retain your data beyond this period, ensure you export it before the retention period ends. By following these guidelines, you can effectively manage your Splose subscription and data during periods of non-use.