If you've cancelled your splose subscription, you can reactivate it to get your workspace and data back, as long as you do it within the data retention period.
This guide explains what to know before you reactivate, how to do it, and what you'll pay for.
Before you begin
You can't change the number of users when you reactivate. You'll pay for all the users on the last invoice you paid before cancelling.
How-to
Reactivate your splose account
Log in using your original workspace URL. If you can't remember it, see Regaining access to previous workspaces.
Check the plan details on the subscription page.
Select Edit & Reactivate Subscription.
splose restores your workspace and data.
Things to note
You can't log in to your workspace while your subscription is cancelled. To see your data again, reactivate.
splose bills splose AI separately from your splose subscription. If your workspace has already used the splose AI free trial, reactivating splose AI starts a paid subscription straight away.
Troubleshooting and FAQs
Locating your workspace URL
I've forgotten my workspace URL. How do I find it?
I've forgotten my workspace URL. How do I find it?
On the splose login page, use the option to find your workspace and enter your usual email address. splose then shows your workspace link. If you use the same email across several workspaces, this may not work. Look for the invite link in your email inbox instead.
Reactivation and data
Can I reactivate just to view my data?
Can I reactivate just to view my data?
Yes, but your reactivation cost will be for the users that you had in your workspace for the last invoice you paid before cancelling. You can't change the number of users when your reactivate.