SMS notifications are sent automatically and help reduce no-shows, ease admin burden, and keep clients informed without any extra effort from your team.
They have a 98% open rate, and far outperforms email for time-sensitive communication. Practices using automated SMS reminders see up to a 35% reduction in no-shows, which means fewer gaps in your schedule and less revenue lost to missed appointments.
How SMS notifications work
splose’s SMS notifications are available to all workspaces and send appointment reminders and confirmations to patients automatically once set up. Messages are sent from a shared splose number, and clients are not able to reply.
If you want access to conversational messaging, which allows customers to respond, you can enable two-way SMS messaging. See how to use it here.
SMS notifications operate on a prepaid credit system. Credits must be purchased in advance and are charged per message segment. Longer messages may span multiple segments, increasing the cost, so it's best to keep message content concise.
You’ll be automatically reminded when your credit balance is low and SMS notifications will automatically stop sending when your credits are exhausted. You can set up an automatic credit recharge to prevent SMS notifications from not sending when your credits get low.
You can view a full history of outbound messages, including delivered, queued, and failed statuses, from the communications page in your workspace.
SMS pricing
Credits are purchased in advance and cost A$0.10 + GST per credit. Outbound SMS messages cost one credit per segment. SMS credits purchased get billed to the credit card attached to your splose account. Receipts will appear in your billing history.
Important: A standard SMS message contains 160 characters per segment. If a message has more than 160 characters, the message is split into segments, each consisting of 153 characters.
SMS messages which include special characters such as emojis require a different type of SMS. These messages are able to contain up to 70 characters (Messages with special characters longer than 70 characters are split into 67 character segments).
How to
Recharge SMS credits
Credits are purchased in advance and cost A$0.10 + GST per credit.
To purchase SMS credits:
Go to Settings, then SMS
You’ll see your SMS credits balance and settings
Under Recharge credits, select the amount of credits you wish to buy and click Recharge
Set up Automatic recharge
Enable automatic recharging of SMS credits when the balance drops to a specific number.
To set this up:
Simply, tick the box next to Automatic recharge
Then specify the credit balance you’d like the automatic recharge to be triggered at
Finally, enter the amount of SMS credits to be purchased
When ready, click Save
