Introduction
The Conversations icon in the top right of your dashboard is your place to manage SMS conversations with your clients. To enable two-way SMS and communicate back and forth with your clients, you will need to set up two-way SMS.
Learn how to set it up by watching the video, or reading the information below.
👑 Pricing: Two-way SMS is an add-on feature.
For pricing, view https://splose.com/pricing
📝 Once activated, please avoid prompting the client to reply with Cancel in your SMS appointment templates as this will unsubscribe them from receiving SMS communications in the future.
In case a client replies Cancel, advise them to reply Start to re-subscribe.
How to set up Two-way SMS (Video)
How to set up Two-way SMS
Go to Settings, then SMS settings and scroll to Two-way SMS.
Click Activate two-way SMS.
Read the Two-way SMS terms by clicking the hyperlink. If you accept the terms, click Next.
A list of available numbers from our service provider will be available. You can refresh the list to see more numbers. Click confirm once you have found a number you are happy with, however, there are no guarantees you will be able to find the number again if you refresh the page. This is a number assigned to your business, and all messages sent from your business will come from this number.
📝 Note: You can't bring your own mobile number - it must be from the list.
Once you've found a number, click Select and then Confirm.
Once confirmed, your new number will be displayed under the Two-way SMS section.
How to send and receive messages
You can message clients in a variety of ways:
From the conversations panel in the top menu
From the calendar by clicking the client's mobile number
From the client page by clicking New SMS
From the communications page
All inbound and outbound messages are retained on the communications page, to help you stay compliant.