The Conversations icon in the top right of your dashboard is your place to manage SMS conversations with your clients. To enable two-way SMS and communicate back and forth with your clients, you will need to set up two-way SMS.
Tip: For a conversation to appear, a client will need to have replied to the SMS.
Before you begin
Two-way SMS is not currently available for New Zealand workspaces.
👑 Pricing: Two-way SMS is an add-on feature.
For pricing, view https://splose.com/pricing
📝 Once activated, please avoid prompting clients to reply with Cancel in your SMS appointment templates, as this will unsubscribe them from receiving SMS communications in the future.
If a client replies Cancel, please advise them to reply Start to re-subscribe to SMS communications.
How to set up two-way SMS (Video)
How-to
Set up two-way SMS
Go to Workspace Settings
Under Workspace, select SMS settings, then scroll to Two-way SMS.
Click Activate two-way SMS.
Read the Two-way SMS terms by clicking the hyperlink. If you accept the terms, click Next.
A list of available numbers from our service provider will be available. You can refresh the list to see more numbers. Click confirm once you have found a number you are happy with, however, there are no guarantees you will be able to find the number again if you refresh the page. This is a number assigned to your business, and all messages sent from your business will come from this number.
📝 Note: You can't bring your own mobile number - it must be from the list.
Once you've found a number, click Select and then Confirm.
Once confirmed, your new number will be displayed under the Two-way SMS section.
Send and receive messages
You can message clients in a variety of ways:
From the conversations panel in the top menu
From the calendar by clicking the client's mobile number
From the client page by clicking New SMS
From the communications page
All inbound and outbound messages are retained on the communications page, to help you stay compliant.
Disable two-way SMS
Go to Workspace Settings.
Under Workspace, select SMS settings, then scroll to Two-way SMS.
Select Disable two-way SMS.
