Email functionality is a critical part of splose, enabling users to send invoices, payment receipts, booking confirmations, and other communications. If you encounter issues with email delivery or functionality, this guide outlines the most common causes and their resolutions.
Before you begin
Accounts that have recently transitioned from a trial account to a paid account are required to undergo a verification process to have full access to communication (SMS/Email) functionality.
Please navigate to your Workspace Settings, then select the Details tab. You may be prompted to contact the support team to go ahead with the verification process.
For a smoother verification process, please have the following information ready:
ABN
Practice website
Business email address
Common Email Issues and Their Solutions
Missing or Invalid Business Email Setting
If payment receipts and other outbound emails in splose are failing to send, it is often caused by a missing Business email in your settings. When this field is left blank, the system sets the Reply-To address to null, resulting in email delivery failures.
Solution:
Go to
Settings > Detailsin your splose account.Add a valid email address in the Business Email field.
Resend unsent emails, such as payment receipts, from the invoice’s payment hyperlink by selecting "Email Receipt."
Email Restrictions During Trial Period
If you’re unable to send emails (e.g., invoices or appointment confirmations) during the trial period, it is because email sending is disabled to prevent spam originating from trial accounts.
Solution:
Email functionality will be automatically enabled once your trial period ends and your subscription becomes active.
Verifying Email Delivery and Troubleshooting Steps
To ensure that your emails are being sent and received properly, follow these steps:
Send a Test Email: - Open a client profile in splose. - Click "New Email" in the top-right corner. - Send a general email to your own address to check for delivery.
Confirm Email Status: - Check for the test email in both your email inbox and spam/junk folder. - Verify in splose's
Communicationstab, under the client profile, that the email appears as sent.Booking Confirmation Test: - Use your public booking link to create a test appointment. - Ensure you receive the booking confirmation email. - Delete the test appointment afterwards to prevent clutter.
If Emails Are Marked as Sent in splose But Not Delivered: - Ask the intended recipient to check their spam/junk folder. - Ensure the recipient whitelists or marks emails from
notifications@splose.comas not spam.
By following these procedures, you can identify and resolve many email-related issues.