Email functionality is a critical part of splose, enabling users to send invoices, payment receipts, booking confirmations, and other communications. If you encounter issues with email delivery or functionality, this guide outlines the most common causes and their resolutions.
Before you begin
Note: Trial accounts have a daily limit on the number of emails they can send.
Accounts that have recently transitioned from a trial account to a paid account are required to undergo a verification process to have full access to communication (SMS/Email) functionality.
Please navigate to your Workspace Settings, then select the Details tab. You may be prompted to contact the support team to go ahead with the verification process.
For a smoother verification process, please have the following information ready:
ABN
Practice website
Business email address
Common Email Issues and Their Solutions
Missing or Invalid Business Email Setting
If payment receipts and other outbound emails in splose are failing to send, it is often caused by a missing Business email in your settings. When this field is left blank, the system sets the Reply-To address to null, resulting in email delivery failures.
Solution:
Go to
Settings > Detailsin your splose account.Add a valid email address in the Business Email field.
Resend unsent emails, such as payment receipts, from the invoice’s payment hyperlink by selecting "Email Receipt."
Email Sending Limits During Trial Period
During your trial, email sending is subject to the following daily limits:
Each user can send up to 25 emails per day
Your organisation can send up to 100 emails per day across all users
Both limits apply at the same time and whichever is reached first will pause further sends until the next calendar day.
If a limit is reached, the send will fail and the attempt will be logged in your Communications tab. You'll also see a notice in your Workspace Settings when a limit has been reached.
These limits reset at the start of each calendar day, based on your workspace timezone.
Once you're on a paid plan, these limits no longer apply.
Verifying Email Delivery and Troubleshooting Steps
To ensure that your emails are being sent and received properly, follow these steps:
Send a Test Email: - Open a client profile in splose. - Click "New Email" in the top-right corner. - Send a general email to your own address to check for delivery.
Confirm Email Status: - Check for the test email in both your email inbox and spam/junk folder. - Verify in splose's
Communicationstab, under the client profile, that the email appears as sent.Booking Confirmation Test: - Use your public booking link to create a test appointment. - Ensure you receive the booking confirmation email. - Delete the test appointment afterwards to prevent clutter.
If Emails Are Marked as Sent in splose But Not Delivered: - Ask the intended recipient to check their spam/junk folder. - Request that the client whitelist the following domains:
To whitelist a domain, click the following links based on your email client:
By following these procedures, you can identify and resolve many email-related issues.