Troubleshoot common web browser issues

Experiencing a hiccup in splose? Sometimes, your web browser might be the culprit. Keeping your browser up to date and clearing its temporary data (cache) can resolve many common issues.

This guide will walk you through the process of updating your browser and clearing your cache for Google Chrome, Mozilla Firefox, and Microsoft Edge.

Updating Your Web Browser

An outdated browser can sometimes cause display issues or prevent features from working correctly. splose is tested on the latest web browser releases, so ensuring that your web browser is updated can mitigate any issues from older versions.

Browser	How to update your browser	Additional information
Google Chrome	In the top right corner of your browser, click the three vertical dots. Navigate to Help → About Google Chrome. Chrome will automatically check for and download any available updates. You may need to relaunch the browser to complete the update.	Update Google Chrome
Mozilla Firefox	In the top right corner, click the three horizontal lines (the "hamburger" menu). Navigate to Help → About Firefox. Firefox will check for updates and download them automatically. You'll be prompted to restart Firefox to apply the update.	How to update Firefox
Microsoft Edge	Click the three horizontal dots in the top right corner. Navigate to Help and feedback → About Microsoft Edge. Edge will automatically check for and install updates. A restart of the browser will be required to finish the process.	Check for the latest update for Microsoft Edge

Clearing Your Browser Cache

Clearing your browser cache can help clear up any issues.

Browser	Steps to clear browser cache	Additional information
Google Chrome	In the top right corner, click the three vertical dots. Navigate to More tools → Clear browsing data. In the pop-up window, select a Time range of All time. Make sure to tick the box for Cached images and files. You can untick other options like 'Browsing history' if you wish to keep them. Click Clear data.	For a complete walkthrough, visit the official Google Chrome Help page: Clear cache & cookies
Mozilla Firefox	Click the three horizontal lines in the top right corner. Navigate to Settings → Privacy & Security. Scroll down to the Cookies and Site Data section and click Clear Data. Ensure the box for Cached Web Content is ticked and click Clear.	For more details, see the official Mozilla Support page: How to clear the Firefox cache
Microsoft Edge	Click the three horizontal dots in the top right corner. Navigate to Settings → Privacy, search, and services. Under the Clear browsing data section, click Choose what to clear. Set the Time range to All time. Tick the box for Cached images and files and click Clear now.	For further guidance, check the official Microsoft Support page: How to clear the browser cache in Microsoft Edge

Further troubleshooting

If you've updated your browser and cleared the cache but are still facing issues, here are a few more steps you can take to identify the problem.

Check the splose Status Page

Before troubleshooting further, it's a great idea to check if there are any system-wide issues affecting the platform. Our status page provides real-time updates on system performance and any incidents.

You can visit our status page here: https://status.splose.com/

If all systems are operational, the issue is likely local to your computer or network, and the following steps can help.

Restart Your Computer

Sometimes, the simplest solution is the most effective. A full restart of your computer can resolve many temporary glitches with your browser or operating system that may be affecting how splose runs.

Check Your Internet Connection

Ensure your internet connection is stable. An unstable or slow connection can cause loading problems, especially when accessing or saving large amounts of data. Try visiting another website to see if it loads quickly, or use a testing website like speedtest.net to check internet speed and jitter.

Test Using Private/Incognito Mode

You can try using Private/Incognito Mode on your web browser to see if the issue continues.

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