Heads-up! The NDIS may introduce changes to pricing and provider travel rules starting 1st July 2025. These aren’t confirmed just yet- but it’s a good idea to know what to do if they are.
This guide walks you through how to update your services in splose to reflect any confirmed NDIS changes. If these updates do go ahead, make the changes at close of business on 30th June, before your first appointments on 1st July or your last working day in June.
When to make changes
Only apply these changes after they’re confirmed by the NDIA, and at the end of your last working day in June. This helps avoid incorrect billing and ensures new settings apply from 1st July onward.
What you might need to change
Each workspace will have different needs, so be sure to review the updated NDIS Pricing Arrangements and Price Limits once it’s published. If you're unsure, please reach out to the NDIS for guidance.
Once you’ve confirmed which changes apply to you, note them down and keep this guide handy so you’re ready to make the updates at the right time.
Here’s a quick checklist:
Update hourly service price
Adjust service duration (if needed)
Update provider travel settings
Set travel defaults (time and km)
Review activity-based transport
Head to Settings → Services → Click the three dots under the Actions column → Edit, and make the changes outlined below:
1. Update your service pricing
Adjust the hourly rate for each affected service.
For example, update Physiotherapy services from $193.99 to $183.99.
2. Adjust default duration
Change the default service duration if you are making changes to your service structure
3. Update provider travel settings
If the travel changes are confirmed:
Set the provider travel rate to 50% of the updated hourly service rate (e.g. $91.99 for Physiotherapy).
Update the default travel time (before and after), ensuring the total time doesn’t exceed 50% of the appointment time.
Set a default travel distance (e.g. 15km) and the non-labour travel rate (e.g. $0.97/km).
This helps ensure decrease manual work required before invoicing and ensures travel claims stay within the new capped rates.
4. Review activity-based transport costs
Keep using this to claim for parking, tolls and other non-labour costs.
How to make the changes
Apply all changes on 30th June or your last operational day of June, not before. This keeps your data clean and avoids incorrect pricing.
Once you've made the changes you need, click Save. You’ll then be presented with two options:
Option 1: Apply to existing appointments from a specified date
Use the “apply to appointments from a specified date” option in your service settings and select 1 July 2025.
This applies the updated price to existing appointments from that date onward even if they were booked earlier.
Important: Make this change at the end of business on 30th June (or before your next operational day). Updating it earlier will apply new prices to new appointments booked in the lead-up to your chosen dates.
Option 2: Apply to new appointments created only
Choose the “new appointments created” option if you want the updated price and defaults to apply only to new bookings going forward. This applies to all new bookings, regardless of date.
Existing appointments will keep their original price, time and quantity.
What about cases?
Case settings don’t need to change.
But we recommend making cases mandatory if you're not already using them as this makes tracking budgets and funding much easier.
Summary
While the changes may vary depending on your practice's discipline and state, here is a general summary of splose services settings that may need an update:
Setting | Update needed? | When to apply |
Service price | Yes (e.g. $183.99) | End of 30 June |
Duration | Yes, if needed | End of 30 June |
Travel rate and duration | Yes (e.g. $91.99/hr) | End of 30 June |
Travel distance/km | Optional (e.g. 15km @ $0.97) | End of 30 June |
Activity-based transport | No changes | Ongoing |
Tax rate | No | N/A |
Case settings | No (recommended: enable mandatory) | Optional |
We’ll keep this article updated once the NDIA confirms changes. If you need a hand updating your workspace, get in touch!