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Check the splose System Status
Check the Official splose Status Page… For guidance on these issues, please check out our web browser troubleshooting guide
Merge client accounts and records
Learn how to merge two duplicate client records in splose, what a merge brings across, and what to check before you start… This guide covers what to check before you merge, what a merge does and doesn't bring across, how to… Check both records before you start, so you know which one you want to keep
Set up online bookings [Updated!]
Key things to check after the update… Head to the Design tab to check or update it… If you use the waitlist, check the Settings tab → Waitlist toggle
Experiencing slow loading or an error screen? Here's how to fix it
Step 2: Check the splose status page… Check our status page for live updates… If you are encountering issues relating to integrations or claim submissions, check out some of the links
Process health insurance claims with Tyro Health
Check the status of a health insurance claims claim… insurance claims claim from an invoice Process a gap payment with Tyro Health card payments Checking
How can I troubleshoot missing data during the Cliniko to splose migration process?
1. Check the imported data in splose… After re-importing, check whether the missing data appears in splose
Lodge a claim with DVA
Check the status of a DVA claim… Setting up DVA details in the client record Process a DVA claim from an invoice Checking
Process Medicare claims with Tyro Health
Check the status of a Medicare claim (Bulk Bill and Patient claim)… Check out our services set up guide if you'd like to learn how to add your item codes to your services… You can check claim status in two places: On the invoice, a summary of the Medicare claim will
Troubleshooting Zoom integration issues
How to connect Zoom when it shows 'Checking integration status' and will not connect… When you click Connect under the Zoom integration, if a spinning circle appears that displays 'Checking
Set up email reminders for incomplete forms and notify workspace users when forms are completed
To include the completed form, check Send recipient a PDF copy… Check Conditional logic to apply conditions to the notifications (e.g… Check that the client's communication preference includes Email under their Details tab