There may be times when your invoice fails to sync from Splose to Xero or payments fails to sync from Xero to Splose.

Some errors you may encounter when using Xero include:

  • The Xero connection has expired

  • The document cannot be edited as it has a payment or credit note allocated to it

  • You have reached the limit of invoices you can approve

  • The document date cannot be before the end of year lock date

  • Invoice not of valid status for modification

  • Invoice number must be unique


Xero connection has expired

Error

An invoice fails because the connection to Xero has expired.

How to fix it

If your Xero account gets disconnected in Xero or in Splose, you will need to go back to settings.


The document date cannot be before the period lock date

Error

This means your accounts (in your organisation’s chart of accounts) or system accounts (set by Xero) are locked in Xero.

How to fix it

Accounts are typically set up by your accountant, so it's worth double-checking with them. Otherwise, you can remove the lock dates. Then click Retry on failed invoices.


Your trial has expired

Error

A Xero connection error may be displayed on your workspace. You may also have trouble connecting to Xero from Splose.

Solution

You must upgrade your Xero subscription from the trial. Then Connect again and retry any invoices.


The document date cannot be before the end of year lock date

Error

The lock date is set before the end of year lock date and Xero will not allow you to add or edit any invoices in Xero earlier than the lock date.

How to fix it

Change or remove the lock date in Xero and then retry syncing your invoices in Splose, or change the invoice date in Splose. Read more on the Xero help site.


Xero connection has expired

Error

An invoice fails because the connection to Xero has expired.

How to fix it

If your Xero account gets disconnected in Xero or in Splose, you will need to go back to settings and reconnect.


This document cannot be edited as it has a payment or credit note allocated to it

Error

This error occurs when an invoice has already been paid or partially paid in Xero, and you then edit the invoice in Splose.

How to fix it

Update the invoice in Xero or delete the invoices in Splose and Xero and record the payment correctly during the first attempt.


Invoice not of valid status for modification

Error

This error occurs when you revert an invoice to a draft and edit it, then email the invoice or mark it as sent. Sending an invoice in Splose that has previously been synced to Xero will cause the invoice sync to fail again. This is because the invoice still exists in Xero.

How to fix it

Edit the invoice in Xero and change the invoice Reference number and Invoice number to something random and unique, for example, if the invoice is INV-0002, change both the Reference number and Invoice number in Xero to INV-XXX2. Then, delete this invoice in Xero so that the invoice is "Void". Go back to Splose, and under actions, click "Revert to draft". The invoice will be back in the draft status. Now, under actions, click "Mark as sent". The invoice will be synced again to Xero.


Invoice number must be unique

Error

This error occurs when you try to create an invoice where an invoice with the same number already exists in Xero.

How to fix it

Edit the invoice in Xero and change the invoice Reference number and Invoice number to something random and unique, for example, if the invoice is INV-0002, change both the Reference number and Invoice number in Xero to INV-XXX2. Then, delete this invoice in Xero. Go back to Splose, and Retry syncing. This will successfully create the new invoice in Xero.

Having trouble finding the invoice number in Xero?

The invoice in Xero may be voided or deleted. To check, go to Business, then Invoices and click the search button.

Select the include deleted & voided checkbox and click search.

You will see any voided and deleted invoices here.

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