Thanks to Medipass and our incredible integration with them, you are able to submit Medicare bulk billing and patient claims, lodge DVA claims, accept card payments and process HICAPS rebates, all without a terminal and without needing to leave your Splose workspace.

This help guide will cover:

  • How to set up a Medipass account

  • How to set up practitioner reference numbers

  • How to connect Medipass to Splose

  • How to charge clients a gap payment using Medipass card payments

The incredible part about our integration is that everything has been carefully thought out to automate your workflow. For example, all private health fund fields in Splose match those in Medipass, so when you make a claim, Splose is able to push all of your data across. All you literally need to do is press "Submit claim" in Medipass - there is no double handling of information!

If you have already connected Medipass with Splose, then you'll want to see how to make a HICAPS claim.


HICAPS stands for Health Industry Claims and Payments Service. It is a way for health service providers like Allied health providers to process your private health insurance or Medicare claim for you on the spot at the time of payment. HICAPS is available to members of most private health funds in Australia and covers services from a variety of health service providers such as physiotherapists, chiropractors, podiatrists and more.

Set up a Medipass account

This guide assumes you have a Medipass account but in the case that you don't, you can head to the Medipass website and create a free Service Provider account. Medipass have a transparent pricing structure with no monthly fees or contracts. If you have any questions, you can reach out to the Medipass team with any questions you have.

Getting approved

New accounts will need to be reviewed by Medipass which will display the message "Provider numbers awaiting approval". You can find more information about provider number approval here.

Set up practitioner reference numbers

After approval and before connecting Splose and Medipass, you must make sure that provider numbers entered in Splose and Medipass match in order to display approved practitioners in Splose and submit claims.

In Medipass, on the Staff tab, find locations find the practitioner you need to add to Splose and check that your provider number is entered correctly.

To add or update your provider number in Splose, head to My Account, then scroll down to Reference numbers.

If you are using Medicare, then you can also add multiple provider numbers.

If your provider numbers are entered correctly in Medipass and Splose, under Integrations, then Medipass you will see that the practitioner is displayed (shown below).

Connect Medipass to your Splose workspace

Log in to your Medipass account, then go to Medipass account.

Under API Keys, generate an API key and then click the copy icon to copy the API key to your clipboard.

In Splose, go to Settings, Integrations, then under Medipass, click connect.

Paste your API key.

How to record Medipass payments in Splose

Once you have connected, you must decide how to assign payments in Splose that are made through Medidpass, which is crucial for financial reporting.

Once ready, click Save settings, or add a new payment method and come back here..

Lastly, if your provider numbers are entered correctly in the Medipass integration settings, the provider will be displayed in Integrations, Medipass (which you will see after connecting Medipass below).

Allow clients to pay a gap payment using Medipass card payments

You can set up Medipass card payments so that a client can submit their HICAPS claim and pay the gap all in one transaction, using the virtual terminal. This saves clients having to pay via another method.

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