There are a few reasons why you may not be able to create a bulk bill or patient claim, and we've done our best to mention some of the known reasons:

There are multiple clients listed on an invoice

If your invoice has multiple clients listed, then it will not be possible to create a claim. A claim can only be for one client.

Invoicing to a contact

Bulk bill and patient claims are specifically for clients, so having a contact listed as the recipient will not be a valid invoice for Medicare claiming.

Practitioners have not been approved in Medipass

It can usually take up to 5 business days to be approved by Medipass, which would prevent you from creating a claim. If you have not been approved after 5 business days, it might be worth contacting the Medipass team for an update on your approval.

If you can't create a claim and this guide is not helpful, please reach out to Medipass.

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